SpringHill Suites Pigeon Forge
120 Christmas Tree Lane
Pigeon Forge, TN 37863
Telephone (865) 453-4514
- GROWTH in your career!!!
- The Chance to work in a positive, TEAM environment!!!
- Gain EXPERIENCE within the hospitality industry!!!
- Every employee is VALUED, RESPECTED, SUPPORTED and APPRECIATED!!!
- We offer COMPETATIVE PAY!!!
- Paid PTO!!!
- FREE participation in our telehealth program!!!
- DAILY PAY with our partner Zayzoon!!!
- Optional, voluntary benefits such as: DENTAL, VISION, STD, LTD, LIFE INSURANCE!!!
- Generous TRAVEL BENEFITS!!!
- Employee referral INCENTIVES!!!
We are looking for night auditors that can start immediately! Join our award-winning company!
Responsibilities
- Greet and processes guests as they check-in/out
- Complete registration, secure payment, verify billing and adjust billing as needed
- Confirm guest information, room rate, selection of room(s)
- Code electronic keys
- Assists guests with reservations and requests in a friendly, professional and timely manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Provide high standards of quality to ensure guest satisfaction
- Anticipate guests’ needs and consistently exceed their expectations
- Implement creative solutions as needed while complying with brand standard
- Run Night Audit Process every night
- Demonstrate a thorough knowledge of hotel information including but not limited to:
- Hotel Information
- Room categories
- Room rates
- Packages
- Promotions
- Build strong relationships with guests, clients and groups while maintaining professional integrity
- Possess knowledge of local area to answer guest questions
- Guest service experience preferred
- Professional, mature, reliable a must
- Previous hotel experience a plus
- Attention to detail
- Team player
- Organizational skills
- Professional written and verbal communication
SpringHill Suites Pigeon Forge
112 Room Hotel
Settle Into Our Kid-Friendly Pigeon Forge Hotel
Nestled in the Smoky Mountains, SpringHill Suites Pigeon Forge is surrounded by picturesque natural scenery and fun attractions. Dollywood is just 4 miles away, offering an award-winning mix of roller coasters and entertainment. Hatfield and McCoy Dinner Feud has an all-you-can-eat feast of Southern favorites and a show filled with singing, dancing and comedy. LeConte Center is down the road for easy access to conferences and conventions. Relax in your spacious suite after exploring downtown and spread out in our separate living and bedroom areas. Ergonomic workstations, microwaves and mini-refrigerators make your suite feel like home. Our plush beds are fitted with crisp linens, fluffy pillows and customized comforters, so you can sink in and enjoy our premium movie channel options for lazy evening entertainment. In the morning, stay active with a workout at our 24-hour fitness center or get work done at our business center. Settle in and enjoy your time at SpringHill Suites Pigeon Forge.