Courtyard Knoxville Airport Alcoa
141 Furrow Way
Alcoa, TN 37701
Telephone (865) 977-8333
Compensation: Starting at $14.00 per hour
Description
DON’T THINK OF THIS AS JUST ANOTHER JOB OPPORTUNITY….it is SO much more:- GROWTH in your career!!!
- The Chance to work in a positive, TEAM environment!!!
- Gain EXPERIENCE within the hospitality industry!!!
- Every employee is VALUED, RESPECTED, SUPPORTED and APPRECIATED!!!
- We offer COMPETATIVE PAY!!!
- Paid PTO!!!
- FREE participation in our telehealth program!!!
- DAILY PAY with our partner Zayzoon!!!
- Optional, voluntary benefits such as: DENTAL, VISION, STD, LTD, LIFE INSURANCE!!!
- 401(k)
- Generous TRAVEL BENEFITS!!!
- Employee referral INCENTIVES!!!
We are looking for night auditors that can start immediately! Join our award-winning company!
Responsibilities
Primary Responsibilities- Greet and processes guests as they check-in/out
- Complete registration, secure payment, verify billing and adjust billing as needed
- Confirm guest information, room rate, selection of room(s)
- Code electronic keys
- Assists guests with reservations and requests in a friendly, professional and timely manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Provide high standards of quality to ensure guest satisfaction
- Anticipate guests’ needs and consistently exceed their expectations
- Implement creative solutions as needed while complying with brand standard
- Run Night Audit Process every night
- Demonstrate a thorough knowledge of hotel information including but not limited to:
- Hotel Information
- Room categories
- Room rates
- Packages
- Promotions
- Build strong relationships with guests, clients and groups while maintaining professional integrity
- Possess knowledge of local area to answer guest questions
Requirements
Skills/Experience- Guest service experience preferred
- Professional, mature, reliable a must
- Previous hotel experience a plus
- Attention to detail
- Team player
- Organizational skills
- Professional written and verbal communication
Courtyard Knoxville Airport Alcoa
95 Room Hotel
Take flight to a revitalizing stay at our Alcoa hotel
Let the convenient amenities at Courtyard Knoxville Airport Alcoa transport you to ultimate comfort. With our complimentary airport shuttle, traveling to Tennessee is as seamless as ever. Future students and alumni alike will appreciate our location near Maryville College and University of Tennessee. When you are ready to retire for the night, make yourself at home in our rooms and suites. Stylish décor, complimentary high-speed Wi-Fi, plush bedding and ergonomic workstations are readily available. Satisfy your cravings for breakfast and dinner with the delicious American cuisine and Starbucks® coffee served at The Bistro. In your spare time, unwind on our hotel's outdoor patio boasting scenic views and a cozy fire pit. Maintain your exercise routine at our 24-hour fitness center. If business brings you to town, host a conference in one of our three meeting venues offering AV equipment and custom catering menus. Let Courtyard Knoxville Airport Alcoa exceed your expectations on your next visit.