Front Desk Agent

TownePlace Suites Knoxville Cedar Bluff
Knoxville, TN

TownePlace Suites Knoxville Cedar Bluff

205 Langley Place

Knoxville, TN 37922

Telephone (865) 693-5216

98 Room Extended Stay
Managed By Gibson Hotel Management, Inc.
3pm-11pm, 11pm-7am

Compensation: $14.00 to $16.00 per hour

Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT/ Part Time Night Auditor! We want your smiling face and positive attitude, representing our wonderful property and staff! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!

Primary Responsibilities

  • Greet and processes guests as they check-in/out
  • Complete registration, secure payment, verify billing and adjust billing as needed
  • Confirm guest information, room rate, selection of room(s)
  • Code electronic keys
  • Assist guests with reservations and requests in a friendly, professional, and timely manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Provide high standards of quality to ensure guest satisfaction
  • Anticipate guests’ needs and consistently exceed their expectations
  • Implement creative solutions as needed while complying with brand standard
  • Demonstrate a thorough knowledge of hotel information including but not limited to:
  • Hotel Information
  • Room categories
  • Room rates
  • Packages
  • Promotions
  • Build strong relationships with guests, clients and groups while maintaining professional integrity
  • Possess knowledge of local area to answer guest questions

Skills/Experience

  • Guest service experience preferred
  • Attention to detail
  • Team player
  • Organizational skills
  • Professional written and verbal communication

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

TownePlace Suites Knoxville Cedar Bluff

98 Room Extended Stay

Our Hotel

Convenience and affordability make the TownePlace Suites West Knoxville, TN the ideal location for short term or long term stays in Knoxville. The TownePlace offers easy access to the University of Tennessee, Women's Basketball Hall of Fame, Museum of Appalachia and the Museum of Science and Energy and Oak Ridge National Lab. Choose from our one or two bedroom suite or a studio suite; these rooms are larger than typical West Knoxville extended stay hotel rooms and include fully equipped kitchens. Working during your stay? Don't miss a beat. Use our free WiFi or access our complimentary Connection Center, equipped with a computer, high speed internet and a printer. Whether you like to relax by burning off some energy in the fitness room or the pool, we have you covered. Our fitness center as well as the laundry facility is open 24 hours and the seasonal outdoor pool is a great place to relax.

Our Office
1811 Commons Point Drive

Knoxville, TN 37932

Reach Us At
865-539-0588

Call for more information

Email Us At
info@mgibsonhotels.com

Send us a message