Front Desk Agent / Guest Services Agent

SpringHill Suites Pigeon Forge
Pigeon Forge, TN

SpringHill Suites Pigeon Forge

120 Christmas Tree Lane

Pigeon Forge, TN 37863

Telephone (865) 453-4514

Hotel with 112 Rooms
Managed By Gibson Hotel Management, Inc.

Franchise Travel Discounts, Vision and Dental Insurance, Voluntary Benefits, 401(k), Daily Pay, PTO, Free TeleHealth Program

Join Our Award-Winning Team as a Front Desk Agent | Exciting Career Growth Opportunities | People-Person Wanted
Part-Time (2) 7am-3pm and (2) 3pm-11pm Shifts

๐Ÿจย NOW HIRING: FRONT DESK AGENT ๐Ÿจ
โœจ Guest-Focused | Team-Oriented | Career-Growth Opportunity โœจ

Are you a hardworkingย PEOPLE PERSON who loves creating great first impressions? ๐ŸŒŸ
Look no further! Join our award-winning company as a Front Desk Agent, where your smile ๐Ÿ˜„ and positive attitude will help represent our amazing property and team. This is a fantastic opportunity to grow your career in hospitality while building meaningful guest relationships in a fun, supportive environment

โœ…๐Ÿ’ผ Why Youโ€™ll Love Working With Us:

โœ…Voluntary Benefits - Dental, Vision, Life Insurance, Critical Illness, Hospital, FSA

โœ…401(k) with company match
โœ…ย Travel Discounts โœˆ๏ธ
โœ…ย Employee Referral Bonuses ๐Ÿ’ธ
โœ…ย FREE Telehealth (MDLIVE) ๐Ÿฉบ
โœ…ย DAILY PAY through ZayZoon ๐Ÿ’ฐ
โœ… A welcoming, team-driven workplace ๐Ÿค


๐Ÿ›Ž๏ธ Primary Responsibilities:

  • Greet guests warmly and efficiently during check-in and check-out ๐Ÿ‘‹

  • Complete guest registrations, secure payments, and verify or adjust billing as needed

  • Confirm guest information, room rates, and room selections

  • Create and code electronic room keys ๐Ÿ”‘

  • Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner

  • Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction ๐Ÿ˜Š

  • Deliver high standards of service to consistently exceed guest expectations ๐ŸŒŸ

  • Anticipate guest needs and provide proactive service

  • Implement creative solutions while following brand standards

  • Maintain strong knowledge of hotel offerings, including:

    • Hotel amenities and services

    • Room categories and rates

    • Packages and promotions

  • Build strong, professional relationships with guests, clients, and groups

  • Provide local area recommendations and information ๐Ÿ“


๐Ÿง  Skills & Experience:

  • Guest service experience preferred

  • Strong attention to detail ๐Ÿ”

  • Team player with a positive, professional attitude

  • Excellent organizational skills

  • Strong written and verbal communication skills

  • Ability to multitask and stay calm in a fast-paced environment


๐ŸŒˆ Equal Opportunity Employer
We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, in accordance with federal, state, and local laws.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SpringHill Suites Pigeon Forge

Hotel with 112 Rooms

Settle Into Our Kid-Friendly Pigeon Forge Hotel

Nestled in the Smoky Mountains, SpringHill Suites Pigeon Forge is surrounded by picturesque natural scenery and fun attractions. Dollywood is just 4 miles away, offering an award-winning mix of roller coasters and entertainment. Hatfield and McCoy Dinner Feud has an all-you-can-eat feast of Southern favorites and a show filled with singing, dancing and comedy. LeConte Center is down the road for easy access to conferences and conventions. Relax in your spacious suite after exploring downtown and spread out in our separate living and bedroom areas. Ergonomic workstations, microwaves and mini-refrigerators make your suite feel like home. Our plush beds are fitted with crisp linens, fluffy pillows and customized comforters, so you can sink in and enjoy our premium movie channel options for lazy evening entertainment. In the morning, stay active with a workout at our 24-hour fitness center or get work done at our business center. Settle in and enjoy your time at SpringHill Suites Pigeon Forge.

Our Office
1811 Commons Point Drive

Knoxville, TN 37932

Reach Us At
865-539-0588

Call for more information

Email Us At
info@mgibsonhotels.com

Send us a message