Front Desk Agent / Guest Services Agent

Fairfield Inn & Suites Johnson City
Johnson City, TN

Fairfield Inn & Suites Johnson City

3078 Hamilton Place

Johnson City, TN 37604

Telephone (423) 900-8640

Hotel with 90 Rooms
Managed By Gibson Hotel Management, Inc.

Franchise Travel Discounts, Vision and Dental Insurance, Voluntary Benefits, 401(k), Daily Pay, PTO, Free TeleHealth Program

Join Our Team as a Guest-Focused Front Desk Agent | Career Growth Opportunity in Award-Winning Hospitality Company ๐ŸŒŸ
Part-Time

Compensation: Starting at $13.00 per hour

๐Ÿจย NOW HIRING: FRONT DESK AGENT ๐Ÿจ
โœจ Guest-Focused | Team-Oriented | Career-Growth Opportunity โœจ

Are you a hardworkingย PEOPLE PERSON who loves creating great first impressions? ๐ŸŒŸ
Look no further! Join our award-winning company as a Front Desk Agent, where your smile ๐Ÿ˜„ and positive attitude will help represent our amazing property and team. This is a fantastic opportunity to grow your career in hospitality while building meaningful guest relationships in a fun, supportive environment

โœ…๐Ÿ’ผ Why Youโ€™ll Love Working With Us:

โœ…Voluntary Benefits - Dental, Vision, Life Insurance, Critical Illness, Hospital, FSA

โœ…401(k) with company match
โœ…ย Travel Discounts โœˆ๏ธ
โœ…ย Employee Referral Bonuses ๐Ÿ’ธ
โœ…ย FREE Telehealth (MDLIVE) ๐Ÿฉบ
โœ…ย DAILY PAY through ZayZoon ๐Ÿ’ฐ
โœ… A welcoming, team-driven workplace ๐Ÿค


๐Ÿ›Ž๏ธ Primary Responsibilities:

  • Greet guests warmly and efficiently during check-in and check-out ๐Ÿ‘‹

  • Complete guest registrations, secure payments, and verify or adjust billing as needed

  • Confirm guest information, room rates, and room selections

  • Create and code electronic room keys ๐Ÿ”‘

  • Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner

  • Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction ๐Ÿ˜Š

  • Deliver high standards of service to consistently exceed guest expectations ๐ŸŒŸ

  • Anticipate guest needs and provide proactive service

  • Implement creative solutions while following brand standards

  • Maintain strong knowledge of hotel offerings, including:

    • Hotel amenities and services

    • Room categories and rates

    • Packages and promotions

  • Build strong, professional relationships with guests, clients, and groups

  • Provide local area recommendations and information ๐Ÿ“


๐Ÿง  Skills & Experience:

  • Guest service experience preferred

  • Strong attention to detail ๐Ÿ”

  • Team player with a positive, professional attitude

  • Excellent organizational skills

  • Strong written and verbal communication skills

  • Ability to multitask and stay calm in a fast-paced environment


๐ŸŒˆ Equal Opportunity Employer
We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, in accordance with federal, state, and local laws.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Fairfield Inn & Suites Johnson City

Hotel with 90 Rooms

Travel with confidence at our Johnson City, Tennessee hotel

Treat yourself to a stress-free travel experience at Fairfield Inn & Suites Johnson City. Our hotel offers a prime location to explore premier attractions in downtown Johnson City and Jonesborough. If you're a medical professional or visiting a loved one receiving care, Franklin Woods Community Hospital, Johnson City Medical Center and Niswonger Children's Hospital are all nearby. Following an eventfulย day, settle down in our smartly designed rooms, where you can spread out across our plush mattresses and scroll through your newsfeed via our complimentary Wi-Fi. In the morning, treat your taste buds to our free breakfast buffet, serving everything from fresh fruit to hot scrambled eggs. Then, burn off those calories with a full-body workout in our modern fitness center, or a swim in our indoor pool. At Fairfield Inn & Suites Johnson City, youโ€™re our #1 priority. Ask us about The Fairfield 100% Guaranteeโ„ข, where we promise you'll be satisfied or we'll make it right. That's our commitment to you.

Our Office
1811 Commons Point Drive

Knoxville, TN 37932

Reach Us At
865-539-0588

Call for more information

Email Us At
info@mgibsonhotels.com

Send us a message