General Manager

Gibson Hotel Management, Inc. is an award-winning, privately held hotel management, investment, and development company with a proven track record of success. Guided by our core values of integrity, experience, and discipline, we are seeking a driven and people-focused General Manager to lead the beautiful and highly profitable Residence Inn in Pigeon Forge in Tennessee.

The ideal candidate is a hands-on leader who inspires teams through positivity, accountability, and goal-oriented leadership. We have a strong team in place that will thrive under the guidance of the right leader.⭐

💰 Competitive pay based on experience, along with a robust benefits package and growth opportunities.

We pride ourselves on cultivating an inclusive, supportive company culture that values open communication, recognition, and professional development. At Gibson Hotel Management, we invest in our people and encourage growth at every stage of their career. We invite you to grow with us as we continue building an exciting future.🌱

Mission Statement🎯

“We are dedicated to: Our team members by fostering their professional growth… Our guests by providing genuine hospitality… Our partners by generating exceptional returns.”

Vision Statement👁️

“Gibson Hotel Management is a dedicated hospitality company developing and operating successful, highly profitable assets while creating teams of inspirational leaders in our business and communities.”

Benefits to Include💙

• Health Insurance

• Vision Insurance

• Dental Insurance

• 401(k) with match

• Critical Illness

• Short Term Disability

• Long Term Disability

• Life Insurance

• Hospital Indemnity

• Daily Pay

• PTO

• Free Telehealth Program

• Potential Bonus Plan

• Cell Phone Stipend

Supervision & Monitoring🏨

• Makes sure front desk staff, executive housekeeper, housekeepers, maintenance person, and van drivers are all performing as specified in detail on their job descriptions

• Coaches and counsels, hires and fires appropriately in accordance with forecast

• Reminds front desk clerks daily of the importance of marketing duties such as discount coupons, referring other M. Gibson hotels, marking all walkouts, franchisor promotional items, courtesy call backs, and making notes of any new commercial customers checking in so that a new account can be opened

• Takes personal ownership for the day-to-day operations of the hotel and quality of service delivered

• Creates a productive working environment for employees

• Maintains a positive attitude during interactions with guests, vendors, and employees

• Deals with employees and guests in a fair and consistent manner

• Develops a personal schedule and organized system to complete job activities on time

• Ensures messages are clear and understood and individual communication needs addressed

• Thinks through questions or problems and determines appropriate solution

• Considers all liability issues first and foremost before making any decision

• Covers other areas of the hotel as needed

• Ensure that guest call back program is in place and repeated

• Follows M. Gibson Hotels employee handbook for rules and regulations

• Adheres to all M. Gibson Hotels Standards of Conduct policies & procedures

• Ensure pantry is stocked and business center and HSIA is in good order

Guest Service & Satisfaction🌟

• Responds promptly to any guests’ inquiries or complaints (if reasonable) by either addressing personally or delegating appropriately

• Living the guest service philosophy is always first

• Offers alternate solutions if guest demand cannot be met

• Shows personal control in front of guests by maintaining a positive attitude, staying calm and patient, avoiding negative language, and never displaying anger

• Demonstrates a commitment to guest service and takes initiative to engage with guests

• Acknowledges every guest with eye contact, nod, and greeting

Individual Effectiveness✅

• Arrives to work on time; gives advance notice when absence is anticipated

• Is honest with all employees and guests; assists other employees when needed

• Refrains from eating, drinking, or smoking in the presence of guests

• Maintains proper grooming, personal hygiene, and wears appropriate uniform (no jean pants) with name tag

• Is on call 24 hours a day, 365 days a year

• Addresses all problems and issues with the managing partner of the hotel

• Works with the assistant general manager to complete assigned duties when necessary

• Follows a position’s job description whenever working that position

• Maintains excellent communication with employees and the corporate office

Skills and Qualifications🧠

• High School Diploma or equivalent

• Degree in Business Administration, Hospitality Management, or related field preferred

• 2–4 years of hospitality management experience

• Strong leadership and team-building skills

• Excellent communication and interpersonal skills

• Highly organized with strong attention to detail

• Positive attitude

• Team-oriented mindset

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.