Gibson Hotel Management, Inc., based in Knoxville, Tennessee, is an award winning and privately held hotel management, investment, and hotel development company. We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline.

We are recruiting a new Regional Director of Operations to join our Corporate Team! The new RDO will be based out of the Gibson Hotel Management Inc. Corporate Offices located in Knoxville, TN.

Benefits:

Paid Vacation, Medical, Dental, Vision, Life, Accident, Hospitalization, 401(k) with 4% match, Generous Travel Discounts!!!

GENERAL JOB DESCRIPTION

• driving and attaining expectations in all aspects of operational performance for the assigned portfolio of properties
• managing and leading property General Managers in their portfolio
• managing property openings in and outside of their portfolio of hotels
• implementation and support/maintenance of all company standards, processes and procedures throughout their portfolio
• execution of operational initiatives across their portfolio

Our ideal candidate will focus on achieving outcomes that benefit their portfolio, while utilizing a strategic approach. Additionally, management of property openings will require someone with a tactical, detail-oriented approach, focusing on meeting objectives in both time and quality.

The Regional Director of Operations works with all assigned properties to ensure that the best possible results are achieved in all categories of performance in the basic duties and responsibilities identified below, taking necessary actions to ensure the successful operation of the hotel and the achievement of the company’s performance expectations:

Job Requirements

• Knowledge of and ability to apply basic equal employment opportunity laws
• Knowledge of the hotel layouts, all amenities offered, and all procedures & organization
• Knowledge of the general operations of each department within the hotel and how they work together to achieve business objectives and meet guest expectations
• Ability to apply basic principles and techniques of supervision
• Ability to plan and organize the activities of others
• Ability to get ideas accepted and to guide a group or individual to accomplish a task
• Ability to modify leadership style and management approach to reach goals
• Ability to express ideas clearly using effective word choice, grammar, & tone both in written and oral communications
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions
• Achieve acceptable or outstanding QA scores, service scores, certifications as required by brands

Education and Experience

• High school diploma or equivalent (Bachelor’s degree in Business Management, Economics, Marketing or other business-related filed preferred)
• Qualified candidates will have multi brand management experience including Marriott, IHG, Hilton and Wyndham brands
• 3 or more years of multi-site management and 1 or more years of creating, implementing and monitoring corporate initiatives
• Track record or high performance in areas of revenue generation through sales and marketing
• Ability to controlling and reduce costs
• Must have intermediate proficiency in computer software, especially MS Office (Word, PowerPoint, Excel)
• Must have a valid driver’s license with an acceptable driving record
• Overnight stays on location as needed, to perform the required duties of the role
• Travel Required, must be able to travel approximately 65% of work time