Front Desk Agent / Guest Services Agent

Fairfield Inn & Suites Sevierville Kodak
Kodak, TN

Fairfield Inn & Suites Sevierville Kodak

3620 Outdoor Sportsman Place

Kodak, TN 37764

Telephone (865) 933-3033

Hotel with 91 Rooms
Managed By Gibson Hotel Management, Inc.

Franchise Travel Discounts, Vision and Dental Insurance, Voluntary Benefits, 401(k), Daily Pay, PTO, Free TeleHealth Program

Join Our Team as a Dynamic Front Desk Agent ๐ŸŒŸ | Guest-Centric Role with Growth Opportunities ๐Ÿจ | Apply Today
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๐Ÿจย NOW HIRING: FRONT DESK AGENT ๐Ÿจ
โœจ Guest-Focused | Team-Oriented | Career-Growth Opportunity โœจ

Are you a hardworkingย PEOPLE PERSON who loves creating great first impressions? ๐ŸŒŸ
Look no further! Join our award-winning company as a Front Desk Agent, where your smile ๐Ÿ˜„ and positive attitude will help represent our amazing property and team. This is a fantastic opportunity to grow your career in hospitality while building meaningful guest relationships in a fun, supportive environment

โœ…๐Ÿ’ผ Why Youโ€™ll Love Working With Us:

โœ…Voluntary Benefits - Dental, Vision, Life Insurance, Critical Illness, Hospital, FSA

โœ…401(k) with company match
โœ…ย Travel Discounts โœˆ๏ธ
โœ…ย Employee Referral Bonuses ๐Ÿ’ธ
โœ…ย FREE Telehealth (MDLIVE) ๐Ÿฉบ
โœ…ย DAILY PAY through ZayZoon ๐Ÿ’ฐ
โœ… A welcoming, team-driven workplace ๐Ÿค


๐Ÿ›Ž๏ธ Primary Responsibilities:

  • Greet guests warmly and efficiently during check-in and check-out ๐Ÿ‘‹

  • Complete guest registrations, secure payments, and verify or adjust billing as needed

  • Confirm guest information, room rates, and room selections

  • Create and code electronic room keys ๐Ÿ”‘

  • Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner

  • Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction ๐Ÿ˜Š

  • Deliver high standards of service to consistently exceed guest expectations ๐ŸŒŸ

  • Anticipate guest needs and provide proactive service

  • Implement creative solutions while following brand standards

  • Maintain strong knowledge of hotel offerings, including:

    • Hotel amenities and services

    • Room categories and rates

    • Packages and promotions

  • Build strong, professional relationships with guests, clients, and groups

  • Provide local area recommendations and information ๐Ÿ“


๐Ÿง  Skills & Experience:

  • Guest service experience preferred

  • Strong attention to detail ๐Ÿ”

  • Team player with a positive, professional attitude

  • Excellent organizational skills

  • Strong written and verbal communication skills

  • Ability to multitask and stay calm in a fast-paced environment


๐ŸŒˆ Equal Opportunity Employer
We proudly provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, in accordance with federal, state, and local laws.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Fairfield Inn & Suites Sevierville Kodak

Hotel with 91 Rooms

Elevate your Smoky Mountain stay at our Kodak hotel

Make travel effortless when reserving a stay at Fairfield Inn and Suites Sevierville Kodak. Our hotel is conveniently positioned near premier shopping at Bass Pro Shop, events at the Sevierville Convention Center and scenic natural views of the Great Smoky Mountains. While visiting Tennessee, catch a professional baseball game at Smokies Stadium and hit the links at Sevierville Golf Club. Followingย a fulfilling day of work or play, return to our rooms boasting comfortable bedding and mini-refrigerators. To make you feel more at home, our accommodations offer flat-panel Smart TVs and complimentary high-speed WiFi. In the morning, enjoy your favorites featured at our free breakfast buffet, served daily. Visit our indoor pool and 24-hour fitness center to keep up with your workout routine while on the road. At Fairfield Inn & Suites Sevierville Kodak, youโ€™re our number 1 priority. Ask us about The Fairfield 100% Guarantee where we promise you'll be satisfied or we'll make it right. That is our commitment to you

Our Office
1811 Commons Point Drive

Knoxville, TN 37932

Reach Us At
865-539-0588

Call for more information

Email Us At
info@mgibsonhotels.com

Send us a message